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Dishing Out the CRM Recipe: Easier Said Than Done
“You realize the value of customer service, only when you are not getting it.” I heard this phrase during a television commercial and realized that even if organizations are aware of the value of...
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Technology & Kids: CRM cells for power
Reference:Google Images Recently, my four year old came up to me all excited with the DVR remote in hand and showed me some product that he wanted me to buy. He had recorded the commercial and he...
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Social Media can make existing Students, your best recruiters!
Ref: Google Image The fingers now have more power than any other part of our body, thanks to social media tools. When at a campus or mall, the fingers are constantly on the move using some gadget or...
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Systems that make CRM Business Processes Work
In my previous post, we discussed and saw the outline of all strategic and operational processes that make CRM a successful methodology- ‘Dishing out the CRM recipe:Easier said than done’ Today, we...
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CRMakaan 2010 in review
The stats helper monkeys at WordPress.com mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health: The Blog-Health-o-Meter™ reads This blog is on fire!....
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Why does an Organization need or opt for CRM
If one would conduct a survey on the use of CRM, it is highly possible that the results would include concerns from Organizations. Mostly shortcomings on expectations and on the way it is managed from...
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Reports to justify spendings!
Budget cuts are some of the buzzwords that are echoing through every industry corridor. Budgets need to be justified and the validity of your request for funding, largely depends on how well organized...
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Defining Your Business Process
This post is in reference to a statement about defining your process for your new CRM application, which I mentioned in my most recent post. One of our subscribed readers requested that I elaborate on...
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Age of eCommerce CRM
I have been involved in the world of CRM for the last 7 years, it has been anything but an exciting learning curve. Customer Relationship Management has transcended from the unknown to the ignorant...
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CRM for Public-Private-Higher Ed:What is the Difference?
We keep reading and hearing about the use of CRM for various industry sectors. The following table is a snap shot view of CRM used for the different market sectors SECTOR Public Private Higher...
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